Halo Solutions has made ground-breaking advances in ticket-scanning, with the launch of the first and only ticket-scanning functionality in the world that is directly linked to an incident management platform, functioning in real-time.

The world-first integration can be accessed entirely via the Halo app on any handheld smartphone, therefore meaning no extra software or hardware is required for clients to access the feature; It turns any smart device into a ticket scanner of this calibre instantly. Built in-house by Halo’s new development team, Ticket Scanning 2.0 can mix barcode tickets, QR codes, agency and house tickets, purchased in advance or dynamically at the door, all with total ease. 

Average scan times of 127 milliseconds mean Halo has achieved mobile phones scanning tickets at a faster pace than regular ticket scanning devices can, particularly when factoring in dynamic checks for tickets bought in real-time. This rapid functionality means venues can comprehensively streamline queues at large events, avoiding build ups of large crowds, and the elevated risks associated with them. Thereby, the feature ensures venue staff and security are completely on top of the venue and its surroundings, while enhancing customer experience and public safety simultaneously. 

The functionality was officially launched at the Motorpoint Arena Nottingham on August 31st. 

Stephen Chaston, Head of Operations at Motorpoint Arena says:

“On our journey so far with Halo, we have really seen, across every level, the benefits of integrating capacity control and incident management. Deployed alongside our operational teams, the Halo System helps to aid decision-making in real-time, based on accurate real-time crowd information.

He added: “Crucially, the Halo System enables us to continue striving towards our key, constant goal to improve the event-night customer experience. With Halo’s Ticket Scanning 2.0, we deliver a vastly streamlined ingress process, with minimised queues and maximised operational efficiency.

We are now well positioned to be the first arena venue in the UK with a safe, fast and frictionless entry process based on real-time data, which will be a key differentiator to help maximise our customers’ overall experience.”

Halo streamlines event management from the staff on the ground to the control room, seamlessly connecting multiple agencies, venue functions, and previously disconnected teams. Agency teams can log and record incidents using Halo in real-time, with user-friendly, award-winning mobile and desktop applications, getting the full picture to the right people, at the right time.

The enhanced ticket-scanning functionality provides even greater benefit to the holistic management of venues using the Halo System.

Halo Solutions’ CEO, Lloyd Major says: “We continue to listen to the industry and deliver the features they need. This rapid and well-designed solution for ticket scanning means we’ve managed to lower hardware costs for users, whilst simultaneously raising the standard of the activity. The clear red-amber-green screen designs, audible alerts, options and speed of our system make it stand alone easily as the best scanner on the market right now…

Connecting that function to our incident management platform, and feeding the crowd data directly into the hands of those who need it, really empowers decision makers on the night and in their planning for future events. We have many more integrations to come and Halo v5, due for release this Winter, will be an incredible next step towards our ultimate goal: easily accessible, fully auditable and secure public safety provision for events, venues, businesses and sites of all sizes.”